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Our vision

For people with hearing loss to be able to:

 

  • Search for and book accommodation which meets their access needs

  • Access reception areas which have high quality fixed hearing loops and hearingloss friendly staff

  • Sleep soundly whilst away from home with no worries about missing fire alarms or carbon monoxide alarms 

  • Order room service via amplified or Telecoil enabled phones, email or text messages

  • Watch subtitle-enabled television whilst away from home

  • Access meetings, conferences and wedding ceremonies via hearing loops which meet the highest quality standards

  • Have quietly relaxing holidays

  • Enjoy accessible visitor attractions

  • Experience quiet environments and quiet appliances

  • Enjoy stress-free spa experiences

 

We want to work with the hospitality industry to make this vision a reality.

To improve access

for people with hearing loss

via training and consultancy

Our aims

To improve access to hospitality services for people with severe hearing loss by working with the hospitality industry, delivering training, consultancy, and supplying specialist equipment.

 

To raise awareness of the access, safety needs and legislative requirements in the UK with regard to provision for people with hearing loss accessing spas, conference facilities, visitor attractions and 'paid sleeping accommodation'.

 

To support members of the hospitality industry to meet their legal obligations and to also achieve excellence in customer care for people with hearing loss.  

 

We will do this by:

  • Carrying out audits against our 'Suonds Good' quality standards

  • Making recommendations for improving accessibility, safety features and procedures

  • Delivering training to raise standards of customer care for people with hearing loss

  • Supplying specialist life-saving equipment

  • Supplying and installing hearing loops

  • Recommending quiet appliances

  • Recognising and rewarding businesses which attain our Sounds Good Charter Mark

  • Promote ‘hearing loss friendly’ businesses directly to potential customers via www.hearinglossfriendly.co.uk 

 

Please note: All our Associates have personal experience of hearing loss.

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