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Training

Access Solutions specialises in accessibility training for the hospitality industry. Our focus is to support you to confidently deliver excellence in accessibility and customer service for people with hearing loss. 

 

With approximately 10 million people in the UK with hearing loss and the expectation that the number will rise to 14.5 million by 2031, it makes good business sense to learn how to attract and retain this visitors from this valuable and rapidly expanding market.

access training

We offer a variety of training packages:

 

  • Excellence in customer care for people with hearing loss 

  • Doing the right thing: legislation, policies and procedures

  • Having the right thing: equpment for people with hearing loss

  • Saying the right thing: putting spa guests at ease

  • Hearing loops and you

  • Making your establishment accessible to all

  • Social media training: how to reach more customers

  • Developing a marketing stategy

Brochure

Why choose us?

We are award-winning deafened entrepreneurs with backgrounds in training, hospitality, travel, tourism, marketing, and event management. As trainers go, we're unique: we’re the first UK company owned by deafened people to specialises in training specifically for the hospitality industry with regard to meeting the access needs of people with acquired hearing loss.

 

Our sessions are not traditional 'deaf awareness' training courses: our programmes are specifically tailored to the hospitality sector and focus on the aspects of communicating with people with acquired hearing loss in relation to accessing hotels, spas, guest accommodation, visitor attractions and conference venues. Our training focuses on the needs of people who use hearing devices and lipreading (as opposed to BSL) to communicate and on the elements of 'communication', 'safety' and 'customer care' which relate to people with acquired hearing loss. We also share tips and communication strategies, whilst offering an insight into the impact of hearing loss on the individual. 

    

In the sessions, we will explore:

  • communication

  • safety

  • customer care

  • information

  • facilities

  • legislation

  • equipment

  • environmental factors

  • policies and procedures

  • marketing

THE BENEFITS TO YOUR BUSINESS

 

By combining our training with an audit and attainment of our 'Sounds Good' charter mark, you will be able to:

 

  • improve customer safety

  • increase guest satisfaction

  • comply with relevant legislation

  • benefit from marketing via Hearing Loss Friendly

  • increase visitor numbers

  • increase profits

  • improve loyalty and retention

You can download our guidance booklet as a pdf.

'Access for All' training

In 2015, as part of a consortium called, Access Unlimited, we co-developed and co-delivered Visit England’s ‘Access for All’ training. We are proud to have achieved the inclusion of the access needs of people with hearing loss as a major component of the training – and to have received very positive feedback about the sessions.

 

The training we developed (in partnership with Visits Unlimited and The Accessible Training Company) included presentations, group work, discussions and it also featured the personal experiences of the trainers in relation to access and the hospitality industry.  In the video below, Access Solutions Director, Angie Aspinall talks about her experience of hearing loss and her access needs in relation to staying in hotels. 

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